Shipping & Returns

Unopened goods.

We will exchange or refund your purchase up to 28 days following the day of delivery, but it must be returned unopened and in its original packaging, complete with any free gifts or accessories provided. The return must be carried out using one of the three methods described below.

Distance Selling Regulations.

If you open the goods to inspect them, you can cancel your purchase up to 7 working days* following the day of delivery.

You can cancel your purchase by:

1. Logging in to My Account and using the Contact Us facility to request that we collect the product, or

2. Phoning us with your order reference number and delivery details to hand.

* "working days" means all days other than Saturday, Sunday and Public Holidays

If cancelling your purchase under the Distance Selling Regulations, your product must be complete and in 'as new' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used in any way. It should be returned with the original box and packaging, along with any accessories you received with it.

If you follow the above, we will issue you with a full refund for the cost of the product and any delivery charge paid. However we reserve the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

Whilst the goods are in your possession you must take reasonable care of them and not use them.

We cannot cancel your purchase when the goods were a special order to your specification.

Faulty goods

The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within the applicable product guarantee period (normally 12 months from delivery) or other defect with your order, we will normally offer a prompt repair service. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.

To qualify for a refund or exchange the product must be:

  • In otherwise 'as new' condition.
  • Complete with any accessories and free gifts offered with it.
  • if possible, with the original box and packaging.

You can either return the product to us or phone us to arrange a collection. Any refund due to a fault or other defect will include a refund of the applicable delivery charge paid (if any). In these cases, we will also pay for our costs of collecting goods. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

If we arrange to collect goods from you it will be at our cost.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.

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